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Terms and Conditions

About us
BUSHVELDBOUTIQUE is an exclusive online supply store whereby lodges can purchase products from the remotest parts of Africa. We will source anything and everything lodges need at wholesale prices. Our personalized touch and our stunning range of exclusive products is what makes us so unique.

BB handpicks each item that is tried and tested by us. Our stock is selected by a range of products that are of the highest quality. Items ranging from linen, cutlery, clothing, curios and furniture.
Our range is exciting, fresh and offers our clients a unique variety that has our stamp of approval.

Terms & Conditions
Website Terms and Conditions of Use Relating to www.bushveldboutique.com
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the bushveldboutique . (“the Provider”) website located at the domain name www.bushveldboutique (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Product Availability
Lead-time is dependent on stock availability. Should we have stock available, orders will be dispatched once a 100% payment has been received.
Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our premises.
Every effort is made to effect transport and shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence BB will contact you via email and provide a revised transportation schedule.
Order processing
Order processing will not begin until we receive a confirmed order and full payment.

Refunds/Returns Policy
Should you for any reason wish to cancel your purchase you can return the goods to BB at your own cost. You must advise us in writing of your cancellation and the person who made the original purchase must authorize any such cancellation. Certain items such as cutlery, clothing and linen cannot be returned if the original packaging has been opened. The User will remain responsible for all courier costs of return and or exchange. We strongly suggest that Users make use of the insurance option with the chosen supplier. The Provider holds no responsibility for loss or damage of products once they have been dispatched.

* Note: If needed BB can supply quotes of our preferred courier providers that offers 24 tracking on goods. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.

International customers should make use of a courier that offers:
1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).

Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized usenet of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement

E Commerce & Privacy
The Website (www.bushveldboutique.com) is an online store where customers can buy products. Customers purchase products and select a logistical partner and make payment of their order. Bushveld Boutique dispatches the order when it has been paid for. The logistical partner then takes responsibility of the order on the customers behalf, which is then signed for on delivery, by the customer. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ User indemnifies and holds the Provider harmless against any loss, injury or damage which may be sustained as a result of using the products sold on the Website.

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).
Bushveld boutique sources competitive prices on current products; your total order price does not include any applicable sales tax and shipping charges. Bushveld boutique reserves the right to change pricing at any time without prior notice.

Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the My Account section available for use whenever you’re ready.
EFT (Electronic Fund Transfer)
Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT.

Direct Deposit
You may pay for your products through a direct deposit. Please fax or email through your deposit slip to us to ensure your payment is confirmed and order shipped as quickly as possible.
Currency and Pricing
Prices quoted are in Rands or in any other currency on request, all payments are to be made in Rands. (Your credit card providers will charge the order in your local billing currency). Please note that prices are subject to change at our discretion.
All orders submitted through our website are confirmed by e-mail, fax or telephone after submission, no order should be deemed to be accepted without this confirmation. All orders are fulfilled subject to these terms and conditions. It might not be possible for us to accept orders for certain items for delivery to certain countries. All quotations are valid for a period of 10 days from the date generated.
For more information about how to order, special order requirements and other payment options, please contact us on +27 72 210 7237or email info@bushveldboutique.com fax +27 (0) 11 465 4409

Security Policy
We accept EFT and Visa/Mastercard payments online through our SAFE and SECURE merchant processor (powered by PayFast, a payment service for South Africans and South African websites). All personal information (including your name, email address, street address, phone number, and order history) are encrypted for additional security Sorry, we do not accept personal checks.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

I understand that all the designs and trademarks are registered to Bushveld boutique and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Bushveld boutique for any civil action or any legal action deemed necessary against me.

Contact Details
Physical/Postal address
Rustic Timber Centre
42 Witkoppen road, corner Kingfisher drive
Fourways, Johannesburg
South Africa
Mobile: +27 (0) 72 210 7237
Transport/ Shipping

Shipping & Delivery
Goods remain the property of the Provider until paid for in full. The Provider will not release any goods until they have been paid for in full.

Shipping Prices are quoted after an order is made subject to customer/User request. Deliveries will be made to location agreed upon for the quote and may not be available door to door in certain areas.
From the moment goods are dispatched they become the responsibility of the customer / User without exception, it is their responsibility to insure these goods if they wish to do so. In the unlikely event of your order being lost, by the logistics service provider, we would do our best to assist you in recovering or replacing the items lost. We do however strongly advise our customers to choose the insurance option when making use of a logistics provider.
Once your order has been placed online, you will receive an automatic email immediately confirming your order. This is your receipt and should be retained for your records. This email will contain an order number at the top, a detailed list of your order, as well as the shipping and billing details as provided by the purchaser. Please check it over for accuracy and notify us at once if you notice any discrepancies. If you do not receive this email, please contact us.

Shipping Costs : bushveldboutique does not include transport/shipping costs. If you would like to use our supplied couriers please let us know and we can organize a quote.
Delivery Times: We always strive to ship orders in a timely manner and quicker than the times indicated. (This does not include Saturday, Sundays or South African holidays). If you notice any discrepancies on your order form, please contact us immediately to prevent any delays in receiving your order.

Shipping Delays: We always try our best to ensure that your package arrives within the stipulated delivery times or sooner. Of course, there are some things that are beyond our control like weather, delivery errors, courier services & supplier delays. Regardless of the reason for the delay, we will do our best to help you as best we can and endeavor to inform you as soon as we know of any impending delays.

Failed Delivery: Please notify bushveldboutiqueupon placing your order, of any specific delivery times or instructions (within regular office hours / business days / delivery times and areas). If the order does not arrive we will do our best to try and track the package and assist in the safety of the package and arrival time.
Our preferred couriers: Our courier partners were chosen because of their professionalism and care in their deliveries and we trust that your orders will be received intact. We also ensure the potential to deliver timeously in the area that each particular customer is located and the Provider is not liable or responsible for the behaviour of any such Courier or Logistics Service Provider or Transport Service Provider. There are also often International Border Posts, Customs & Excise Officials over which the Provider and the Transport Service Provider have no control.